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Account Deletion Policy – IDBITrustee

IDBITrustee respects your privacy and gives you full control over your personal data. This Account Deletion Policy explains how you can request deletion of your account and what happens to your data after deletion.

1. How to Request Account Deletion

You can request to delete your IDBITrustee account using any of the following methods:

In-App Method

  1. Open the IDBITrustee mobile application
  2. Go to Profile / Settings
  3. Tap on Delete Account
  4. Confirm your request

Email Request Method

You may also request account deletion by sending an email to:

Email: support@idbitrustee.com
Subject: Account Deletion Request

Please include:

  • Your registered mobile number / email
  • Your full name
  • Reason for deletion (optional)

2. What Happens After You Request Deletion

Once your request is submitted:

  • Your account will be permanently deleted within 7 working days
  • You will no longer be able to log in
  • Your profile and personal information will be removed
  • Any active subscriptions/services will be terminated

3. Data That Will Be Deleted

The following data will be permanently removed:

  • Personal profile information
  • Login credentials
  • Contact details
  • App usage data linked to your account
  • Preferences and saved data

4. Data That May Be Retained

Some information may be retained for legal, regulatory, or security purposes:

  • Transaction / financial records (if required by law)
  • Fraud prevention and security logs
  • Data required for legal compliance

This retained data will not be used for marketing and will be stored securely.

5. Re-Registration

After account deletion:

  • You can register again using the same mobile/email
  • Previous data cannot be restored

6. Contact Us

If you need help with account deletion, contact:

IDBITrustee Support Team
Email: support@idbitrustee.com
Website: https://www.idbitrustee.com

7. Compliance with Google Play Policy

This account deletion process complies with Google Play User Data & Account Deletion Policy, ensuring users can easily request deletion of their account and associated data.

(Optional – If your app DOES NOT support in-app delete)

Replace Section 1 with:

Currently, account deletion is handled via email request only. We are working to add in-app deletion in future updates.